Nurse Call
A patient can call healthcare staff from the bed, room, bathroom or toilet. The system identifies the location, type and priority of the call and presents the event to the appropriate member of staff.
Learn more about nurse call →HEALTHCARE COMMUNICATION SYSTEMS
Visocall IP – an intelligent platform for modern healthcare communication
Visocall IP from Schrack Seconet is a modern IP-based healthcare communication system that brings nurse call, voice communication, RTLS location services, Hospital Information System (HIS) integration, mobile applications and other technologies together on one platform. It helps healthcare facilities improve patient safety, accelerate staff communication and manage day-to-day operations more effectively.
COMPREHENSIVE IP PLATFORM
What is Visocall IP?
Visocall IP is a modern IP-based healthcare communication system from Schrack Seconet, designed for hospitals, clinics, outpatient centres, rehabilitation facilities, residential care homes and other healthcare settings. It provides a central communication platform that connects patients, healthcare staff and hospital technologies within one reliable system.
The platform provides reliable nurse call, two-way voice communication between patients and healthcare staff, event signalling and prioritisation, nursing-station communication and the routing of notifications to mobile communication devices. Its IP architecture connects patient, bedside and room terminals, central nursing stations, mobile applications, DECT and SIP telephony, location technologies and other hospital systems within one coordinated solution.
Visocall IP also supports real-time location services (RTLS), integration with Hospital Information Systems (HIS), connectivity with Building Management Systems (BMS), event logging, central supervision and other intelligent functions that improve patient safety, support more efficient staff workflows and simplify daily healthcare operations.
The modular architecture allows the system to be expanded gradually as hospital requirements evolve, without replacing the core infrastructure. As an open platform, Visocall IP is ready to integrate with additional technologies and provides a long-term solution for modern healthcare facilities.
CORE MODULES
One platform for healthcare communication, safety and digital services
Visocall IP combines the communication and operational functions of a healthcare facility within one modular system. The scope of the solution can be tailored to the type of workplace, the number of wards, staff requirements and the capabilities of the existing hospital infrastructure.
Two-way voice communication
Patients and healthcare staff can communicate through patient, bedside and room terminals, allowing staff to assess a request before reaching the patient.
Mobile staff communication
Depending on the configuration, calls, alarms and operational events can be routed to mobile terminals, DECT handsets, SIP devices or other communication tools used by healthcare staff.
Real-time location services (RTLS)
Location services provide an overview of the position of patients, healthcare staff and mobile equipment. They support geofencing, duress alarms, asset tracking and other safety scenarios.
Learn more about RTLS →Integration with HIS and other systems
Depending on the available interfaces, Visocall IP can connect with the Hospital Information System (HIS), RTLS, the Building Management System (BMS), telephony and other hospital technologies.
Learn more about systems integration →Multimedia and bedside services
Depending on the scope of the solution, patient terminals can provide information, communication and multimedia functions directly at the bedside, improving comfort during the hospital stay.
Alarm and event management
The platform distinguishes between different types of calls, alarms and technical events. It supports prioritisation, acknowledgement, automatic escalation and routing to the appropriate staff member or team.
Event logging, reporting and supervision
Records of calls, alarms, acknowledgements and response times provide a basis for operational supervision, workflow evaluation, technical diagnostics and further system optimisation.
HOW IT WORKS
From a patient request to the healthcare staff response
Visocall IP processes calls, alarms and communication events in real time. It identifies each event, assigns a priority, delivers it to the appropriate staff member and, where required, records or automatically escalates it.
Event initiation
A patient activates a nurse call, a healthcare worker sends an assistance or emergency call, or an event originates in a connected hospital system.
Identification and priority
The platform identifies the source location, room, bed, terminal, event type and priority—for example, a standard call, emergency call or technical alarm.
Information routing
The event is displayed at the nursing station and, depending on the configuration, sent to a DECT or SIP phone, mobile terminal, display panel or another communication device.
Communication and response
Staff acknowledge the event, establish voice communication with the patient or proceed to the location where assistance is required.
Completion, logging and escalation
Once resolved, the event is closed and recorded. If it is not acknowledged within the defined time, Visocall IP can automatically escalate it to another staff member or team.
BEDSIDE COMMUNICATION
The patient terminal as a bedside communication hub
Visocall IP patient, bedside and room terminals allow patients to call healthcare staff easily, communicate with a nurse and, depending on the scope of the solution, access additional information, control and multimedia functions.
Two-way voice communication helps healthcare staff assess a patient’s request before entering the room. Staff can distinguish between a routine call, an urgent event or a request for assistance and choose the appropriate response.
The terminals can also control lighting, blinds, the television or other room functions. This gives patients greater comfort and independence during their stay while providing staff with a clearer overview of current requests across the ward.
The modular solution allows bedside equipment to be tailored to the ward, patient profile and facility requirements—from a basic call button to a touchscreen patient terminal with voice communication and multimedia services.
Calling healthcare staff
The patient can activate a nurse call using a handheld unit, bedside button or patient terminal.
Two-way voice communication
A nurse can communicate with the patient remotely, confirm the request and determine the appropriate form of assistance.
Room controls
Depending on the configuration, the patient can control lighting, blinds, the television or other bedside technologies.
Multimedia services
Touchscreen terminals can provide television, radio, internet access, information services and other content during the hospital stay.
Bed and patient identification
When integrated with the Hospital Information System, selected room, bed or patient information can be displayed.
Hygienic and durable design
The devices are designed for hospital environments, regular cleaning and reliable long-term daily operation.
NURSING STATION
All important information in one place
Visocall IP gives healthcare staff an immediate overview of all active calls, alarms and events on the ward. Each request is displayed with its source location, event type, priority and current processing status.
The system allows staff to receive, acknowledge, redirect or close individual events directly from the nursing station. Staff also have access to patient voice communication, event history and an overview of room and bed status.
Centralised operation allows one or more wards to be managed from a single workstation, simplifying work organisation, reducing response times and improving staff efficiency.
Active call overview
Immediate display of all patient requests, including their priority and current status.
Event prioritisation
Colour coding and priorities help staff identify the most important events quickly.
Voice communication
Two-way communication between the patient and healthcare staff without the need to enter the room immediately.
Event history
Records of calls, alarms and response times provide insight into day-to-day operations.
Multi-ward operation
Depending on the configuration, one workstation can supervise multiple wards or buildings.
Central supervision
A unified user interface provides a complete overview of communication and hospital system status.
MOBILE COMMUNICATION
The right information to the right person at the right time
Visocall IP delivers calls, alarms and operational events directly to healthcare staff without delay. Depending on the configuration, information can be routed automatically to mobile terminals, DECT handsets, SIP telephony or other communication devices.
Staff remain informed even when away from the central nursing station. The system supports rapid event acknowledgement, more effective work coordination and shorter response times across individual wards.
Intelligent event routing reduces the risk of important requests being overlooked and ensures that information reaches the staff member responsible for handling it.
DECT handsets
Wireless communication for healthcare staff with immediate receipt of calls and alarms.
SIP telephony
Integration of IP phones within the healthcare facility’s unified communication environment.
Mobile terminals
Receiving and acknowledging events on mobile devices away from the nursing station.
Automatic routing
Calls are delivered according to configured rules, ward, shift or event priority.
Acknowledgement
Staff can acknowledge responsibility for an event, helping to prevent duplicate responses.
Faster response
Shorter response times and more effective coordination of healthcare staff throughout operations.
OPEN IP PLATFORM
Visocall IP connects hospital technologies within one intelligent system
A modern hospital uses a wide range of information, communication and safety technologies. Their greatest value is achieved when they work together. Visocall IP is an open platform designed to communicate with other hospital systems and create a unified working environment for healthcare staff.
Integration enables information to be transferred automatically between systems, reduces duplicate data entry and accelerates everyday workflows. Healthcare staff can work with up-to-date information in one place, improving both patient safety and operational efficiency.
The scope of integration is tailored to each healthcare facility. Visocall IP can connect with Hospital Information Systems, location technologies, telephony, Building Management Systems and other specialist applications.
Hospital Information System (HIS)
Data exchange between the communication platform and the Hospital Information System helps streamline everyday workflows.
Learn more about integration →RTLS location services
Integrating the location of patients, healthcare staff and equipment expands the possibilities for automatic alarms and safety scenarios.
Learn more about RTLS →Telephony, BMS and other technologies
Visocall IP can communicate with IP telephony, Building Management Systems, signalling systems, mobile applications and other technologies according to project requirements.
IN PRACTICE
How Visocall IP supports everyday hospital operations
From the initial nurse call to event completion, the following example shows how the individual Visocall IP modules work together during the routine operation of a hospital ward.
A patient needs assistance
The patient activates a nurse call using a bedside button, handheld unit or patient terminal.
Immediate event processing
Visocall IP identifies the room, bed, terminal and call type, assigns the event a priority and prepares it for distribution.
Staff receive the information
The call appears at the nursing station and, depending on the configuration, on the healthcare worker’s DECT handset, SIP device or mobile terminal.
Voice communication
The nurse can establish a two-way voice connection with the patient, confirm the request and determine the appropriate form of assistance.
Care is provided
A healthcare worker reaches the patient, activates staff presence and provides the required care.
Event completion and logging
Once resolved, the call is closed. The system can record the event time, acknowledgement, response and completion for subsequent supervision and operational evaluation.
BENEFITS OF AN IP SOLUTION
Why are modern hospitals moving to IP communication systems?
Healthcare digitalisation is creating greater demands for communication, patient safety and interoperability between systems. Modern IP communication platforms connect healthcare technologies, streamline workflows and prepare hospitals for future development.
Open architecture
IP platforms make it easier to expand the system without completely replacing the existing infrastructure.
Simpler integration
One communication platform can connect Hospital Information Systems, telephony, RTLS and other technologies.
Improved patient safety
Faster communication and immediate event delivery help reduce staff response times.
More efficient staff workflows
Fewer administrative tasks and better coordination allow staff to devote more time to patient care.
Ready for future development
The modular architecture allows new functions, workstations and technologies to be added as hospital requirements grow.
Lower operating costs
Centralised management, simpler maintenance and more efficient operation help optimise long-term costs.
THE FUTURE OF HEALTHCARE
A platform ready for the future of hospitals
Modern healthcare facilities are constantly evolving. They expand wards, build new pavilions, introduce digital technologies and connect an increasing number of information systems. Their communication platform must therefore be able to grow with the hospital without requiring complete replacement of the existing infrastructure.
Visocall IP uses an open IP architecture that enables gradual expansion with new workstations, communication terminals, mobile devices, RTLS technologies and additional hospital applications. Its modular design also simplifies the modernisation of existing wards and reduces the cost of future development.
The platform is designed with a focus on reliability, high availability, cybersecurity and long-term sustainability. Open interfaces prepare it for the integration of new technologies that will form part of the digital hospitals of the future.
Modular architecture
The system can expand as the hospital grows without completely replacing the existing solution.
Open standards
Ready for integration with new information, communication and safety technologies.
High availability
Stable communication platform operation under high loads and during continuous 24/7 hospital service.
Cybersecurity
The modern IP architecture supports secure communication and protects the healthcare facility’s operational data.
Long-term investment
The platform is designed to provide reliable service throughout the hospital’s gradual modernisation and development.
Ready for digitalisation
Visocall IP provides a strong foundation for the further development of intelligent hospital technologies.
SCALABILITY
Visocall IP grows with your hospital
Every healthcare facility changes throughout its lifetime. New wards are added, pavilions are refurbished, technologies are modernised and communication requirements evolve. Visocall IP is designed to accommodate these changes without rebuilding the entire communication system from the ground up.
The modular architecture allows the solution to be expanded gradually in line with the hospital’s operational, technical and investment possibilities. Individual work areas can be modernised in stages while remaining part of one coordinated platform.
New wards
The system can be expanded with additional inpatient wards, outpatient departments, nursing stations, rooms and communication terminals according to the facility’s current needs.
Multiple buildings and pavilions
Visocall IP can provide a coordinated solution for multiple buildings, pavilions or separate parts of a hospital campus.
New functions and technologies
The platform can be expanded gradually with RTLS, mobile communication, HIS integration, multimedia services and other hospital technologies.
Phased modernisation
Refurbishment can be divided into stages without immediately replacing the entire existing solution or interrupting all wards at the same time.
Unified system management
Even during gradual expansion, individual work areas remain part of one platform with unified supervision, event management and technical diagnostics.
Long-term investment protection
The modular and open concept helps protect the original investment and creates scope for further system development without unnecessarily replacing functional technologies.
FAQ
Frequently asked questions about the Visocall IP platform
Answers to common questions about the Visocall IP healthcare communication system, its capabilities, integration options and use in modern healthcare facilities.
Visocall IP is a modern IP-based healthcare communication system from Schrack Seconet that integrates nurse call, voice communication, mobile communication, RTLS location services and connectivity with other hospital technologies.
The system is suitable for hospitals, clinics, outpatient centres, rehabilitation facilities, residential care homes, long-term care facilities and other healthcare environments.
Yes. Patients and healthcare staff can use the terminals for two-way voice communication, helping staff assess the situation more quickly.
Yes. Visocall IP supports integration with Hospital Information Systems (HIS), RTLS location systems, IP telephony, Building Management Systems and other technologies.
Yes. Depending on the configuration, calls and alarms can be routed to DECT handsets, SIP telephony or other mobile communication devices.
Yes. The platform can work with RTLS systems to locate patients, healthcare staff and mobile equipment in real time.
Yes. Its modular architecture allows the system to be expanded with new wards, workstations, communication terminals and additional functions as the healthcare facility’s needs evolve.
Yes. Visocall IP records calls, alarms, response times and other operational events that can be used for supervision, analysis and process optimisation.
An open architecture facilitates integration with other technologies, simplifies future system expansion and helps protect the hospital’s long-term investment.
Yes. SYMATEC provides solution design, specialist consultancy, supply, installation, commissioning and ongoing maintenance of healthcare communication systems.
HEALTHCARE COMMUNICATION SYSTEMS
Communication saves time.
Time saves lives.
Every nurse call represents a situation in which a patient expects fast and reliable assistance. Visocall IP connects patients, healthcare staff and hospital technologies within one intelligent communication platform that helps improve safety, efficiency and the quality of care. We will be pleased to present the possibilities for your healthcare facility and design a system that meets both its current and future needs.